After Sales Service Supervisor (Bali - Canggu, Ubud, Denpasar & Surroundings)

Join Gree Electric Appliances Indonesia, a global leader in air conditioning and home appliance solutions, as our After Sales Service Supervisor in beautiful Bali! This is your chance to lead a dynamic team, drive customer satisfaction, and grow your career with a company that values innovation and excellence. As an After Sales Service Supervisor, you will be the backbone of our service operations, ensuring that our customers receive the highest level of service and support.

Based in Bali, you will oversee a team of technicians, manage service schedules, and ensure that all service requests are handled efficiently and effectively. This role is perfect for someone who is passionate about customer service, has a strong leadership background, and wants to make a difference in the lives of our customers by providing top-notch after-sales support.

Gree Electric Appliances Indonesia is committed to providing a supportive and inclusive work environment where you can thrive and achieve your career goals. If you are ready to take on this exciting challenge, we invite you to apply and become part of our team in Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of service technicians, ensuring they meet performance targets and deliver excellent customer service.
• Schedule and coordinate service appointments to ensure efficient use of resources and timely service delivery.
• Monitor service performance metrics and provide regular reports to management.
• Ensure compliance with company policies, procedures, and safety regulations.
• Resolve customer complaints and ensure customer satisfaction through effective communication and problem-solving skills.
• Conduct regular training sessions for the team to enhance their skills and knowledge.
• Maintain accurate records of all service activities and customer interactions.
• Collaborate with other departments to ensure seamless integration of after-sales services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Minimum of 3 years of experience in a supervisory or managerial role within the service industry.
• Proven experience in managing a team of service technicians.
• Strong leadership and communication skills.
• Proficiency in using service management software such as SAP Service Management or similar.
• Knowledge of industry standards and best practices in after-sales service.
• Ability to work well under pressure and meet tight deadlines.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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